Privacy Policy
Effective Date: June 29, 2025
Welcome to OwnFluent. Your privacy is important to us. This Privacy Policy explains how OwnFluent (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website – https://ownfluent.com – and use our services.
1. Information We Collect
1.1 Information You Provide
- Account Information: name, email address, password, profile photo, and any other details you submit when you register or update your account.
- Payment Details: credit card or other payment information processed by our payment providers when you subscribe or purchase.
- Communications: any messages you send us via contact forms, support tickets, or email.
1.2 Information Collected Automatically
- Usage Data: pages you view, links you click, modules you complete, session duration, and device details (browser type, operating system, IP address).
- Cookies & Tracking: we use cookies and similar technologies (e.g. local storage) to remember your preferences, to enable secure log-in, to analyze site performance, and to tailor your learning experience.
2. How We Use Your Information
- Provide & Improve Services: deliver core features (video lessons, quizzes, pronunciation feedback) and tailor content to your skill level and preferences.
- Communications: send account notifications, learning reminders, newsletters (with your consent), and support responses.
- Billing & Fraud Prevention: process payments, prevent unauthorized transactions, and comply with legal obligations.
- Analytics & Research: understand usage patterns, diagnose issues, and optimize our platform for better learning outcomes.
3. Sharing & Disclosure
Service Providers: we may share data with trusted vendors (e.g. payment processors, hosting providers, analytics services) solely to perform our contract with you.
- Legal Requirements: disclose information if required by law enforcement, court order, or to protect our rights, property, or safety.
- Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Third-Party Links & Services
Our platform may include links to third-party sites (e.g. YouTube, Stripe, Google Analytics). We are not responsible for their content or privacy practices. Please review their policies before providing any personal data.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. We may also retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access & Portability: request a copy of your personal data in a structured, machine-readable format.
- Correction: update or correct inaccurate information.
- Deletion: ask us to delete your account and personal data (subject to legal requirements).
- Opt-Out: unsubscribe from marketing communications or disable cookies via your browser settings.
To exercise any of these rights, please contact us at [email protected].
7. Security
We implement technical and organizational measures (encryption, access controls, secure servers) designed to protect your data. However, no system is completely secure; please use strong, unique passwords and notify us immediately if you suspect unauthorized access.
8. Children’s Privacy
OwnFluent is intended for users aged 13 and older. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us data, please contact us to have it removed.
9. International Data Transfers
Your information may be processed and stored in Australia, the United States, or other countries where our service providers operate. By using our services, you consent to these transfers under applicable data-protection laws.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new “Effective Date.” Your continued use of OwnFluent after such changes constitute your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this policy or our data practices, please email us at [email protected]
Thank you for trusting OwnFluent with your learning journey!